Recipie for IT Success

Visible Ops:
-Change management
-Standard Builds
-Metrics
-Reporting and improvement

Availability:
-the more important a system is, the more redundancy it must have

Recoverability:
-backups, test restores, DR simulations

Security:
NST
-Scheduled security scans
-monitor traffic at all egress points (IDS)
-monitor/alert which systems up/down
-virus scanners on all workstations and servers
-malware scanners on all workstations
-filter port 443 outgoing
-open no ports from internet to internal
-remote access citrix or VPN
-separate VLANS for workstations and servers
-encrypt all laptop hard drives, bios passwords
-datacentre physical security
-enforce complex passwords